Order Processing

• Can I change/add a product on my order?
  • Once you have placed your order, the order is logged and cannot be adjusted. Please review the contents of your order BEFORE continuing to the payment section.
• How can I modify my address once my order has been placed?
  • Please notify me ASAP that your address will need to be updated. Please e-mail STAMPEDbysunny1@gmail.com with the following information:
  • • Subject line: URGENT ADDRESS CHANGE NEEDED
    • E-mail: Please provide the correct address. 

• How long does it take to process orders?
  • Once your order has been placed it will take 2-3 business days to finalize and prep the order for shipment. This timeline DOES NOT include custom orders (please refer to the custom order page for shipping time frame).

Shipping

• Where does my product ship from?
  • Los Angeles, CA
• How long does shipping take?
  • You can look to receive your package anywhere between 3-10 business days, after placing your order unless otherwise stated in the product description. This timeline DOES NOT include custom orders.
• What happens when my item is returned to sender?
  • If your item is returned to the sender, it’s usually because the address was invalid or entered incorrectly. This can also occur if your unit, suite or apartment number is missing. If this has occurred, please e-mail me so I can resolve this issue and get your product to you. Additional fees may apply.

  • Please e-mail STAMPEDbysunny1@Gmail.com with the following information

    • Subject line: ITEM RETURNED TO SENDER
    • E-mail: Please provide order number and tracking number.
• Why is my resin bendy when it was shipped to me? 
  
  • During the summer months, you may experience your resin pieces being malleable when you receive them. This is normal. Please lay your resin in a cool area flat on a table. After a few hours your resin artwork will harden. Should you experience any issues, please email me immediately at

• • STAMPEDbysunny1@Gmail.com with your order number and description of what you are experiencing. 

• I want my items today! Do you offer same day delivery?
  • I do not offer express shipping, pick up or delivery service.
• Who is my package shipped through?
  • I use standard shipping through the USPS. You will receive shipping notification email/text with your tracking number after your order ships.
• What do I do if my tracking status says “delivered” but I haven’t received my package?
  • I will review your order and make sure there are no discrepancies. I will investigate and check to be sure that your package went out routinely. In the event we find no discrepancies, we then would suggest that you contact the carrier USPS (United States Postal Service). Give them your tacking number and let them know you didn’t receive your package even though USPS states proof of delivery. You will then file a claim with the carrier because once it ships it’s in the hands of USPS.

Returns

• Can I return my order for a refund?
  • Unfortunately, there are no refunds. We do not accept returns or exchanges. All sales are final.
• What if I receive my order and it’s damaged, can I return it then?
  • If you received your order and it is damaged upon arrival, please complete the following: Send e-mail to info@designzbyct.com with the following information:
    • Subject line: Damaged Order Received
    • Email: Please provide order number, tracking number, date received and pictures to show evidence of damage within 48 hours of receiving package.

Product Specific

• How long will my art last?
  • Forever! Seriously, my creations are made with the highest quality products. Please refer to Care Instructions to learn how to take care of your art pieces so that it can lasts a lifetime. Honestly, it’s up to you for how long your piece will last. If you take care of your art, it will last. 
  • Can I use my resin art products be used outdoors?

• • Yes, you can enjoy your resin outdoors. It is U.V and water resistant.****WARNING**** Please restrict from exposing your products in direct sunlight and heat for long periods of time.

• • LIFETIME WARRANTY
    My pieces are designed to last a lifetime, and I stand by every product. I will gladly make reasonable repairs on your STAMPED piece, for as long as you own it.
    STAMPED reserves the right to deny unreasonable repairs, returns, and exchanges.
    
    
    ABOUT THE METALS & CARE
    STAMPED jewelry is nickel-free and hypoallergenic and can be worn by most people, unless you have an extreme allergy and can only wear solid gold. (We call that an unfortunate 'expensive allergy'.) ;)
    
    For increased longevity, keep jewelry clean and dry using a soft cloth. Avoid wearing your jewelry in the shower or during exercise, and wear after applying perfume or hair spray. Protect your piece from rain and humidity. When not wearing, be sure to store inside a jewelry box or in a soft jewelry pouch. Wear often, love always.